This was our first batch of raw, we've always fed kibble previously. I did a lot of research before purchasing and got a lot of input from fellow dog people and this whole process has been very smooth. I felt so comfortable with all the additional resources from the "how to switch" basics given and especially the guide on how much to feed. I really appreciate the suggestions of what to supplement, it's kind of a new scary thing and obviously I care about what my dogs consume and it's relieving that you guys do too! Now if you could just figure out how to get the stuff to stick to the green beans better, this would be the greatest dog food of all time! ? Thank you so much for caring so much about your products and helping the customer with all the little details!!